FAQ

FAQ

1. スマホ用UVサニタイザーの仕組みとは?

スマホ用UVサニタイザーはUV-Cライトを使用し、中に置いたものを短い時間で、他に薬品などを用いることなく除菌します。

2. UV-Cライトとは?

UV-Cライトは短波の紫外線ライトで、細菌中の核酸やDNAを破壊、重要な細胞機能を不全にします。UV-Cライトによる殺菌は、細菌、ウイルス、カビなどほとんどの菌種に対して有効です。耐性菌である「スーパーバグ」にも有効と言われています。

3. スマホには雑菌がどれくらいますか?

毎日スマホを使っていると、公衆トイレの7倍の雑菌がつくと言われています。

4. スマホ用UVサニタイザーはスマートフォン以外にも使えますか?

はい、他にも家の鍵、小さなアクセサリーなど、スマホ用UVサニタイザー内に収まれば、身の回りのものにもご使用いただけます。

UV-Cライトの使用がご心配なものに関しては、あらかじめメーカー担当者にお問い合わせください。

5. スマホ用UVサニタイザーは使用しても安全でしょうか?

スマホ用UVサニタイザーのライトはUV-C LEDを採用しており、市販され、水銀を含む可能性のあるUV-Cランプを使用した他の類似品よりも安全にお使いいただけます。

ご購入された方は安全の手引きにしたがって正しくお使いください。

6. スマホ用UVサニタイザーに保証はありますか?

電気、素材など商品の欠陥があった場合、ご購入をされた日から1年間限定の保証がございます。ただし、CASETiFYのオンラインにてご購入された場合に限ります。レシートとご注文確認のメールの2つが揃って、保証の適用となります。詳細はFAQページの”保証について”をご確認ください。

7. クリーニング中にスマートフォンを充電できますか?

スマホ用UVサニタイザーはワイヤレスチャージ機能付きです。ワイヤレスチャージ用の場所に置き、丸いボタンを押すだけ。ブルーライトが点けば完了です。

8. クリーニングするのに時間はどれくらいかかりますか?

スマホ用UVサニタイザーは1回3分です。除菌が終了すると、フタにある丸いボタンの点滅が止まります。

9. スマホ用UVサニタイザーは新型コロナウイルス(COVID-19)も殺菌できますか?

現時点で、UV-Cライトが新型コロナウイルス(COVID-19)も殺菌できるという科学的研究に基づいた確証はありません。しかし、スマホ用UVサニタイザーは一般的な雑菌に対して99.9%有効です。

10. スマホ用UVサニタイザーは飛行機に載せられますか?

はい、しかしスマホ用UVサニタイザーの電源を入れるための電力部分は別にする必要があります。

11. スマホ用UVサニタイザーは防水機能付きですか?

スマホ用UVサニタイザーは耐水性、防水性のどちらでもありません。

12. スマホ用UVサニタイザーの中部分はどのように掃除できますか?

中身をからにし、スマホ用UVサニタイザーのフタを閉め、電力部分を繋げて、3分稼働させることで、内側部分もクリーニングできます。

Returns and Exchanges

Returns and Exchanges

If you wish you return your CASETiFY item(s), please follow our return policy. Email us with your order number and the reason of return, and return the product(s) in its original packaging within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

Only unused CASETiFY product(s) in its original packaging and with all instruction sheets/components in merchantable quality is entitled for returns and exchanges.

Returns without prior communication with us will not be accepted. Online orders cannot be returned to our retail store(s), and vice versa.

However, if Cash on Delivery (for Japan orders only) is selected as the payment method, only return for exchange or store credits will be allowed.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

UV Sanitizer Warranty

UV Sanitizer Warranty

CASETiFY 1-Year Limited Warranty Applicable.

We offer 1-year limited warranty on CASETiFY-branded product purchased against defects in electronics or material for a period of 1 year from the date of purchase. Purchase must have been made from CASETiFY. An original copy of a sales receipt/order confirmation is required for warranty.

In case of any dispute, the decision of CASETiFY shall be final and binding and CASETiFY reserves all the rights hereby.

Limitations of our Warranty

This warranty does not apply:

(a) to damage, defects or malfunction caused by any use with non-CASETiFY products;

(b) to damage, defects or malfunction caused by accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes;

(c) to damage, defects or malfunction caused by operating the product

(i) outside the permitted or intended uses described by CASETiFY;

(ii) not in accordance with instructions provided by CASETiFY, or

(iii) with improper voltage or power supply;

(d) to damage, defects or malfunction caused by service (including upgrades and expansions) performed by anyone other than CASETiFY representatives;

(e) to a product or part that has been modified to significantly alter functionality or capability;

OR: to a product or part that has been serviced, altered or modified by anyone who is not authorized by CASETiFY;

(f) to consumable parts, unless expressly specified and product damage has occurred due to a defect in materials or workmanship.

(g) to cosmetic damage, normal wear and tear or aging of the product, such as scratches, discoloration, nicks and dents.

This warranty does not cover transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use or any other conditions whatsoever that are beyond the control of CASETiFY.

The warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers.

Items not Received

Lost proof from courier service companies must be presented for warranty arrangements.

Returning Faulty Items

Should your item develop a fault within the warranty period, the affected item needs to be returned to us. Customer shall be responsible for any transportation cost. Please contact us via hello@casetify.com with your order number. Our team will be glad to assist you. We cannot be liable for items lost in transit. Items returned to us without prior notice will not be accepted.

Limitation of Damages

In no event, except to the extent prohibited by applicable law, shall CASETiFY be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use this product or from defects in the product.