100% Satisfaction, We Guarantee You.

10day

No Questions Asked: Return or Exchange

6month

Product Warranty: One-time Exchange

12month

Extended Product Warranty

Exclusive for Gold Tier Members

What's Covered for CASETiFY Products.

No Questions Asked: Return or Exchange (10-day)

Not happy with your purchase? We offer a 10-day no questions asked return or exchange policy.

Eligible to selected products and orders*
Within 10 days of product purchase
| T&C Apply*
Only same-day refund is allowed for Hong Kong, Taiwan and Thailand Retail orders

All Customers

Product Warranty
(6-month)

Our 6-month warranty offers a replacement for impaired products.

Eligible to selected products and orders*
Within 6 months of purchase
One-time exchange | T&C Apply*
Same value or lesser value items applicable if returned/exchanged product is discontinued.

Gold Tier Members

Product Warranty
(12-month)

In addition to our 6-month product warranty, we offer an exclusive 6-month extension to our Gold Tier Members.

Eligible for selected products and orders after becoming our Gold Tier Member
Eligible only to Gold Tier CASETiFY Club member in all regions
Within 12 months of purchase
One-time exchange | T&C Apply*
Same value or lesser value items applicable if returned/exchanged product is discontinued.

What's Covered for CASETiFY Products.

No Questions Asked: Return or Exchange
(10-day)

Not happy with your purchase? We offer a 10-day no questions asked return or exchange policy.

All Customers

Product Warranty
(6-month)

Our 6-month warranty offers a replacement for impaired products.

Eligible to selected products and orders*
Within 6 months of purchase
One-time exchange | T&C Apply*
Same value or lesser value items applicable if returned/exchanged product is discontinued.

Gold Tier Members

Product Warranty
(12-month)

In addition to our 6-month product warranty, we offer an exclusive 6-month extension to our Gold Tier Members.

Eligible for selected products and orders after becoming our Gold Tier Member
Eligible only to Gold tier CASETiFY Club member in all regions
Within 12 months of purchase
One-time exchange | T&C Apply*
Same value or lesser value items applicable if returned/exchanged product is discontinued.

What's Covered for CASETiFY Products.