How can I make changes to my order?
Simply email us at email@example.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
Please let us know by email at firstname.lastname@example.org, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
I’ve placed an order, but it says "On Hold" when I check its status. What’s wrong?
- Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.
- Your shipping address has no street number or suite number, or potentially incomplete.
- The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.
Can other people print my case?
No, only you can print your case unless your design is available on the Casetify Artist Collection.
I want to join the Casetify Artist Collection to sell my design. Who do I contact?
Email us at email@example.com. Include your portfolio link and your social media accounts.
How do I purchase a gift card?
Check out the Casetify Virtual Gift Card section.