Support
Overview
Ordering
- How can I make changes to my order?
- I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
- I’ve placed an order, but it says “On Hold” when I check its status. What’s wrong?
- I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
- Can other people print my case?
- I want to join the Casetify Artist Collection to sell my design. Who do I contact?
- How do I purchase a gift card?
Product
- Which cases can I customize?
- Are your Frosty White cases transparent or crystal clear?
- Are your phone cases hard or soft?
- Do you print my pictures on the sides of the case as well?
- I have a Samsung Galaxy series device (e.g., SII, S3, S4...etc), and there are multiple models for different carriers (e.g. AT&T, Verizon). How do I know which case is the right one?
Image & File support
Billing
- How can I pay for my order?
- What payment methods do you accept?
- Can I use JCB credit card to check out?
- When I proceed to checkout, it says "A match of the Shipping Address City, State, and Postal Code failed." What should I do?
- I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?
Delivery and Shipping
- Do you ship internationally?
- How long does it take before my order gets shipped?
- After the goods are dispatched, how long does for standard shipping to deliver the package?
- Ok, what about the delivery time of express shipping?
- How can I check my order status?
- Will my package be delivered to my house or to the post office for me to pick it up?
- When will you ship my order?
- Why do I have to pay the standard shipping fee for my order?
- Import Taxes & Duties