Frequently Asked Questions
What do you mean by 100% Satisfaction Guaranteed?
We're 100% committed to making you happy. We aim to make the product that truly reflects yourself and you genuinely like it! If you're not happy with your purchase, we offer a 10-day no-question-asked return and exchange/ refund for all orders!
If you're out of the 10-day guarantee window, no worries! Our 6-month warranty offers one-time replacement on us, within the said timeframe for any defects.
Gold Tier Members are entitled to a 1-year extended warranty and one-time exchange of the same product, if any defects are found. We'll work with you to make sure you're satisfied.
How does the product warranty work?
We offer a 6-month warranty of CASETiFY-branded products, excluding UV Sanitizers, 3PLY Protective Face Mask, Cloth Mask, Screen Protector and Camera Lens Protector, purchased from our website/App for all Members. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply contact us with a description summarising the issue and a photo/video clearly showing the defect, and one-time replacement of the same product can be arranged fully at our cost during the warranty period.
If you're our Gold Club Member, you're entitled to a 12-month Extended Warranty and and free, unlimited replacements of the same product can be arranged for free if any defects are found.
If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. No devices (e.g. mobile phones, tablets, etc.) other than CASETiFY-branded products are covered by our warranty. CASETiFY reserves the right on the final decisions.
If my order is a gift from my friend, can I still claim the warranty?
The warranty can only be claimed by the account user of the order placed. So only your friend can claim the warranty.
Can I request a different product for my replacement under the warranty?
We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.