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English
Spanish / Español
German / Deutsch
Traditional Chi / 繁體
Simplified Chi / 简体
Japanese / 日本語
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Ordering
How can I make changes to my order?
I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
I’ve placed an order, but it says “On Hold” when I check its status. What’s wrong?
I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
Can other people print my case?
I want to join the Casetify Artist Collection to sell my design. Who do I contact?
How do I purchase a gift card?
Product
Which cases can I customize?
Are your Frosty White cases transparent or crystal clear?
Are your phone cases hard or soft?
Do you print my pictures on the sides of the case as well?
I have a Samsung Galaxy series device (e.g., SII, S3, S4...etc), and there are multiple models for different carriers (e.g. AT&T, Verizon). How do I know which case is the right one?
Image & File support
I don't have any Instagram or Facebook photos to upload.
I see an orange ! warning sign next to my image, what does that mean?
Billing
How can I pay for my order?
What payment methods do you accept?
Can I use JCB credit card to check out?
When I proceed to checkout, it says "A match of the Shipping Address City, State, and Postal Code failed." What should I do?
I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?
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Do you ship internationally?
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After the goods are dispatched, how long does for standard shipping to deliver the package?
Ok, what about the delivery time of express shipping?
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