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Overview

Ordering

How can I make changes to my order?
I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
I’ve placed an order, but it says “On Hold” when I check its status. What’s wrong?
I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
Can other people print my case?
I want to join the Casetify Artist Collection to sell my design. Who do I contact?
How do I purchase a gift card?

Product

Which cases can I customize?
Are your Frosty White cases transparent or crystal clear?
Are your phone cases hard or soft?
Do you print my pictures on the sides of the case as well?
I have a Samsung Galaxy series device (e.g., SII, S3, S4...etc), and there are multiple models for different carriers (e.g. AT&T, Verizon). How do I know which case is the right one?

Image & File support

I don't have any Instagram or Facebook photos to upload.
I see an orange ! warning sign next to my image, what does that mean?

Billing

How can I pay for my order?
Do you accept Credit / Debit Card?
When I proceed to checkout, it says "A match of the Shipping Address City, State, and Postal Code failed." What should I do?
How can I check my order status?
I'm in the U.S., and it's been days since I've placed an order, but the tracker says that my order is still in Singapore. What's going on?
I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?

Delivery and Shipping

Do you ship internationally?
How long does shipping normally take?
How can I check my order status?
Will my package be delivered to my house or to the post office for me to pick it up?
When will you ship my order?
Import Taxes & Duties

Returns and Exchanges

Does Casetify guarantee its product?

Don't find your question?

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