Support

Subscription FAQ

  • At $10/month, you'll receive your token via email every 30 days. Redeem to customize your backplate or select from thousands of our Artist Collections. $40 for your first Bezel Bold case if you don't already have one, then enjoy the subscription for only $10/month thereafter.
  • Interchangeable backplate plus VIP treatments including promos.
  • No, there's no membership fee.
  • You can cancel Casetify Monthly at any time. No cancellation fees.
  • Currently, Casetify Monthly is available for iPhone 5 and iPhone 5s only.
  • Yes! You can skip as many months as you'd like. The redemption tokens unused remain valid in your account.
  • Once you've signed up, you'll receive a Casetify Token every 30 days via email. Or check for your token in your Subscription Settings.
  • You cannot combine token redemption with any promotional offer.
  • We want you to love your Casetify as much as we loved making them. But, if for any reason you want to exchange it, send us an email at hello@casetify.com.
  • Classic Snap case is 2.5mm thick and impeccably shows off the slim profile of your device. The impact-resistant lightweight outer shell protects your device from scratch, drops and dust. Bezel Bold is a 3-part extremely durable bezel protects the screen from directly contacting surfaces. Interchangeable Backplates adds one-of-a-kind personalization with endless choices. Both cases deliver a stylish profile, while allowing access to all buttons and ports at ease.
  • Yes, backplate must be used with our Bezel Bold to make a complete case.
  • Casetify Monthly ships to the United States, Canada, United Kingdom and Australia only at this time. Stay tuned as we're working hard to get to your location soon!
  • Free Standard Shipping (USPS) takes 7-10 business days within US, and 10-15 business days outside US. Expedited Shipping (FedEx) takes 3-5 business days at an addition fee.
  • Send us an email to hello@casetify.com within 24 hours of your order.
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