Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

• Do you ship internationally?
  Yes, we offer worldwide shipping!
• How long does it take before my order gets shipped?
  We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
  
  Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
  
  You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
  
  Please contact our customer service team if there is any question concerning the time to dispatch.
• After the goods are dispatched, how long does for standard shipping to deliver the package?
  The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from location to location. In short, the shipping time alone could be around,
  
  For US orders:
  6-12 business days
  
  For non-US orders:
  5-23 business days
  
  Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
• Ok, what about the delivery time of express shipping?
  For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.
• How can I check my order status?
  Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
• Will my package be delivered to my house or to the post office for me to pick it up?
  Your Casetify will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
  
  Particularly, if you are choosing the expedited option "DHL Express Worldwide", our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
  • Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back in the cities / areas / countries
  • Release the package from signature or leave the package with your neighbour
  • Arrange to redirect the item to an alternate address or yours or a DHL service point
  This On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.
• When will you ship my order?
  Orders placed using our standard shipping will be processed within 3 business days.
  
  Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination location, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
  
• Why do I have to pay the standard shipping fee for my order?
  Free standard shipping is applicable only to orders with total value (after discount) over USD 35 under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.
  

Import Taxes & Duties

Some cities / areas / countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination location. For further details of charges, please contact your local Customs office directly.

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