標準和特快送貨

「標準送貨」服務將由目的地國家的郵政服務負責送貨。如目的地是美國以外的地方，您可能需要在取件時簽收。因此，請確保送貨地址在辦工時間時有人可以取件。

「特快送貨」服務會因應目的地而由不同的速遞公司負責送貨。運費可能因目的地和包裹的大小而有所不同。運費和速遞公司將會在結賬時清楚顯示。

• 你們會送貨到世界各地嗎？
  是，我們會把貨品運送到世界每一個角落！
• How long does it take before my order gets shipped?
  We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
  
  Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
  
  You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
  
  Please contact our customer service team if there is any question concerning the time to dispatch.
• After the goods are dispatched, how long does for standard shipping to deliver the package?
  The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
  
  美國境內訂單：
  6-12 business days
  
  美國境外訂單：
  5-23 business days
  
  Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
• Ok, what about the delivery time of express shipping?
  For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.
• 我該如何檢查訂單狀態？
  登錄到您的帳戶 （你的訂單帳戶），然後按一下 ”追蹤訂單“。在某些情況下，承運人的追蹤資料可能在訂單送出後 1-2 個工作日才會出現。
• 貨品會直接送到我的郵寄地址，還是會送到郵局並要我親身去領取？
  您的 Casetify 產品將直達你家。罕見地，在個別城市 / 地區 / 國家中，上門送貨的服務將不予提供。
  
  Particularly, if you are choosing the expedited option "DHL Express Worldwide", our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
  • Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back to the country
  • Release the package from signature or leave the package with your neighbour
  • Arrange to redirect the item to an alternate address or yours or a DHL service point
  This On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.
• 你們何時會運送我的訂單？
  我們會在3 個工作日內處理使用標準航運的訂單。
  
  請預留 額外的時間 讓我們處理在 公眾假期及繁忙時段的訂單 。在高峰季節期間或重大節日 (如情人節）前，海關和郵政服務亦可能需要額外的時間來作處理 / 送貨。如需獲得目的地國家的公眾假期詳細資訊，請參閱當地的政府網站。此外，請注意待授權的付款亦可能延誤訂單。
  
• 我已在下單時選擇了「標準貨運」。為何我仍需繳付訂單運費？
  我們暫時只會為35美元以上（扣除折扣後）的訂單免除「標準貨運」的運費。所收取的運費亦不會作出退還，請務必注意。
  

進口稅及關稅

美國以外的一些國家可能需徵收進口稅、 關稅和相關的海關費用，而該費用不包括在您給我們的付款。這些費用的金額（如適用）是由目的地國家的海關辦事處所收取及決定。有關費用的進一步詳情，請直接聯繫您當地的海關辦公室。