CASETiFY expresses its disappointment following its notification of test results carried out by the Hong Kong Consumer Council today. The Company wishes to emphasize that they use only qualified local mask manufacturers meeting the standards of ISO 14644-1 Class 8 for mask production, ensuring face mask products are produced in accordance with the safety standards set by the European Union.

In order to ensure the safety of consumers, the company has carried out a number of mask tests through government-accredited laboratories. The results reported have consistently reached the standards set by the European Union, of which Particle Filtration Efficiency (PFE) is higher than 99.5% and the Bioburden less than 30cfu/g on average.

We strive for the highest level of quality control and supervision. We would like to express our disappointment for the result of the Consumer Council’s test, which shows a discrepancy with the test results conducted by our company previously. The results of testing could potentially have been impacted by transporting and/or storage conditions, or potential procedural differences during the testing.

The safety of consumers is always the primary consideration of the company. To help alleviate concerns, mask products are temporarily being taken off the shelves until further notice. Consumers who have purchased CASETiFY disposable masks from 1 January 2022 onwards can apply for a refund (on or before 15 September 2022) by submitting their purchasing records (e.g. order number, receipt) in the following ways:

- Via email [email protected]

- ALL CASETiFY STUDiOs in Hong Kong

Should you have any enquiries about the refund arrangement, please contact +852 3001 1457.

*The English translation is for reference only. In case of any inconsistency between the Chinese version and the English version, the Chinese version shall prevail.

Strategic Public Relations Group (SPRG):

Terence Lo +852 9820 4996 / [email protected]

Andico Tsui +852 6902 3831 / [email protected]

How can I apply for the refund?

If you wish to receive a refund for your mask orders that was placed on or after January 1, 2022, please contact us via

- Email at [email protected]

- Phone at +852 3001 1457.

- HK retail stores

Please include your order number or the official purchase receipt and we will proceed with refund arrangement.

I purchased the masks from your retail store. Should I go to the store for the refund or I can be refunded online?

You may visit our retail stores or email us at [email protected] . Be sure to include your order number or the official purchase receipt so we can further assist you.

I don't have the order confirmation email with me now. Can I still apply for the refund?

Please provide the name/ contact number/ email address that you used to place the order and contact us via:

- Email at [email protected]

- Phone at +852 3001 1457.

- HK retail stores

We'd be grateful if you could provide us with more details and we will try identify you in our database.