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Delivery and Shipping FAQ

Standard Delivery

Orders will be delivered by the national postal service of the destination country. (For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour. )

  • Do you ship internationally?
    Yes, we offer worldwide shipping! After loading up your cart just select your country at the checkout page.

  • How long does it take before my order gets shipped?
    We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

    Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
    You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

    Please contact our customer service team if there is any question concerning the time to dispatch.

  • After the goods are dispatched, how long does it take to standard shipping to deliver the package?
    The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country.

  • How can I check my order status?
    Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

  • Will my package be delivered to my house or to the post office for me to pick it up?
    Your Casetify will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

  • When will you ship my order?
    Orders will be processed within 3 business days.

    Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Still not getting your answers? Contact us anytime. You can even contact us on Xiaohongshu.