Support

Delivery and Shipping

Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

  • Yes, we offer worldwide shipping!
  • For US orders (non-Apple Watch):
    Standard Shipping: 7-10 business days
    Expedited Shipping: 3-5 business days

    For non-US orders (non-Apple Watch):
    Standard Shipping: about 10-15 business days
    Expedited Shipping: 3-5 business days

    For US orders (Apple Watch bands):
    Standard Shipping: 14-23 business days
    Expedited Shipping: 13-19 business days

    For non-US orders (Apple Watch bands):
    Standard Shipping: about 18-23 business days
    Expedited Shipping: 13-22 business days

    Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

  • Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
  • Your Casetify will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
  • Orders placed using our standard shipping will be processed within 3 business days.

    Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Import Taxes & Duties

Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Still not getting your answers? Email us anytime at hello@casetify.com. You can even contact us on Twitter or on Facebook.
Get $10