Customer Service Officer

Hong Kong - Full time

Based in Hong Kong & California, we're a fast growing, cool tech start-up with fans from all over the world! We're looking for a full-time, motivated individual to support the team and our customers.


  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Assist in social media posts
  • Willing to perform over-night shift (23:00-8:00) (Sat, Sun and public holiday shift will be subjected to team rotation manner)


  • Prior work experience in customer service, media agency, telemarketing. Candidate with 2+ years of relevant experience may be considered as senior officer
  • Fluent in English (bilingual in Cantonese a plus)
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Attention to details and organized
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr

Ready to join the team?

Email your resume, expected salary to

About Casetify

Casetify is the world's first social design service to make custom phone cases using Instagram and Facebook photos. Casetify is based in Hong Kong and Los Angeles, CA.

Our Mission

Every product we create must be something we use ourselves and something we love. At Casetify, we set our own standards by being the rule-breakers and questioners.

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What is it like to work for Casetify?

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