Customer Service Officer (Japanese Speaking)

Hong Kong - Full Time

We are looking for looking for a full-time, motivated individual to support our customers. This role requires frequent interaction with customers and counter-parties from Japan and thus requiring the candidate to have business proficiency in Japanese.

Responsibilities:

  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Assist in company’s business in Japan

Who we are looking for:

  • Prior work experience in customer service, media agency, telemarketing. Candidate with 2+ years of relevant experience may be considered as senior officer
  • Business-level written and verbal proficiency in both Japanese (equivalent to JLPT N2 or above, native Japanese speaker is a plus) and English
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Attention to details and organized
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
  • Social media experience and search marketing are advantageous but not compulsory

What we can offer:

  • Fantastic experience of working in one of the best startups in Hong Kong
  • Silicon Valley standard startup company
  • International exposure
  • Fun working environment
  • On-the-job training

Ready to join the team?

If you have what it takes please email your CV to harvey@casetify.com.


About Casetify

Casetify is the world's first social design service to make custom phone cases using Instagram and Facebook photos. Casetify is based in Hong Kong and Los Angeles, CA.

Our Mission

Every product we create must be something we use ourselves and something we love. At Casetify, we set our own standards by being the rule-breakers and questioners.

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